- Don’t answer the question asked; answer a different one. For example, can I use my current Canadian passport as proof of citizenship? Good luck trying to find the answer. Web site creators are often incapable of understanding the real needs and questions of their audience. As we are pushed more and more to use websites for information, rather than contact with real people, this fault will leave more and more people frustrated.
- Use the offer of information to lure people into a commercial sales trap.